International technical support specialist (m/f)

Activity area Automotive Software / Information Technology & Services / Automotive / Fleet Management / Telematics

• Country: Spain
• Location: Barcelona
• Start: ASAP
• Job description: Technical support specialist Portuguese / English

The company

Optimum Corporation is an ambitious company evolving at high speed in a sector undergoing a revolution!

We market, for businesses and administrations (B2B), innovative SaaS solutions for the management and cost optimization of their vehicle fleets. For some of them, we become a privileged partner by accompanying them daily to manage their fleet of vehicles and their costs.

Our tools have already made it possible to connect more than 90,000 vehicles and we intend to quickly pass the 150,000. To support us in our hyper-growth and accelerate our development, our teams are growing, and our activity is expanding internationally.

As part of its international development strategy, Optimum Corporation offer this key position.

Now is a good time to join us!

Key responsibilities

• Identify and assess customers' needs to achieve satisfaction.
• Resolve our customers' queries through the phone and ticketing software by:
  • determining the cause of the problem, asking the customer for the needed information to reproduce it.
  • explaining the best solution to solve the problem or temporary workaround.
  • escalating to R&D and following up to ensure resolution following the internal protocols.
• Work closely with other teams like Product, Tech, Marketing and Sales to provide assistance and resolve product queries raised by our customers.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Propose new ways to improve our service, product, strategies, and processes.
• Show a personal voice on your communication.
• Online training :
  • Provide training to take charge of customers by following the training plan
  • Contribute to improving the content of the training plan based on customer feedback
    Within three months, you'll:
• Dive into the Optimum Automotive product and solutions to learn how they all work together
• Own your place in our support queue, answering all questions from customers during your active hours
• Work with your technical support colleagues to solve more complex customer issues

Within six months, you'll:

• Become an Optimum Automotive product expert, answering all customer inquiries on your own
• Work with our engineers to reproduce bugs and solve interesting problems
• Take ownership of portions of our customer documentation to make sure it's of top quality and up to date
  Profile sought
• 2-4 years of experience in technical support, working directly with customers to solve technical problems
• Analysis skills
• Fluent in Portuguese and English; Spanish and French would be a plus
• Experience supporting SaaS tools
• Experience with Ticketing a plus
• Excellent communication & interpersonal skills

Advantages

You will join a French Tech company, labeled BPI Excellence: the opportunity to sign the start of a great career with high potential but also to enjoy many benefits.

• A position that makes sense, that allows you to help companies grow,
• Attractive salary based on level of experience
• An agile, dynamic, and motivated team